Connecting to the Remote Support System
In most cases you will connect to our system using a six-digit priority PIN code assigned by our staff after you opened a support request. We use these PIN codes to pre-allocate support staff to efficiently handle requests for remote support. These priority PIN codes (which expire in 24hrs) are assigned to open support requests to allow you to establish a connection to our rescue system directly into a reserved position near the front of the queue.
If you already have a priority PIN: Simply CLICK HERE TO CONNECT USING PRIORITY PIN or you may open the 'Adivi Remote Support System' application on your computer (if installed) and enter the PIN as directed.
If you do not have a priority PIN (and/or do not want to submit a support request to obtain one): Please CLICK HERE TO ENTER THE SUPPORT QUEUE or you may open the 'Adivi Remote Support System' application on your computer (if installed) and click 'Connection' on the menu bar near the top and choose 'Connect to Remote Support' - to enter the global support queue and wait for the next available staff member.